We chose questions based on our understanding of what shapes a colleagues’ overall experience and satisfaction levels at work and what we know is important to the success of the business. We asked them questions about their confidence in company strategy, client service expectations, culture, communication, team ethos, working to targets, feelings on leadership, performance and progression.

We have asked these questions in order to pinpoint areas for improvement and identify trends over different service areas. It helps us track our ability as an employer to provide the best support we can to colleagues and ensure that they are happy and motivated.

As the company grows, our core ambition is to strive to maintain this positive sentiment and culture. We are currently working on ways to ensure our business areas continue to work very closely and maintain our common focus